Northern Railway Automated
Complaint Management System

NRCMS is developed to provide just in time complaints resolution, maintenance and support to the stakeholders.

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Total Quarters


Resolved Complaints


Daily Visitors


Pending Complaints



Facts & Figures

Easy to implement
use, and scale

The developed system is easy to use via multiple platforms and utilities. The developed system will provide just in time reporting and adhoc reporting to the management to support in decision making.

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Scalable to All

The system is designed and developed to be scalable for all other railway divisions and Zones. The system can be customized for all types of complaints and suggestions as per the needs.

Work smarter, not harder

The system will provide insights to the users, management and all other stakeholders to make them self sufficient to take decisions and corrective measure for better service and support to the employees.

Providing support on multiple channel

We are dedicated for best customer experience

  • Colony IOW office, Concerned Colony, Delhi Division, New Delhi


Northern railway