About-Us

This is Northern Railway Complaint Management System

NRCMS makes better experiences for admins, and customers. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

NRCMS is the easiest and fastest way to provide great customer service

for colonies, townships, buildings, houses, apartments, apartment complexes, gated communities and any commercial or residential units.

NRCMS is leading cloud-based customer service and complaint management software. Loved by customers for its simplicity and elegance, NRCMS is the easiest and fastest way to provide great customer service. Our solution is easy to implement, and use. Both you and your customers will start seeing positive results immediately. NRCMS is by far the most comprehensive and organized way to manage your complaints

With NRCMS, your service speed and quality of service won't slow down. Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers and residents. Our strong reporting and analytics, you will also have access to the key metrics that will help you make improvements and increase efficiencies across the board. Our mission at NRCMS is to help you deliver exceptional customer service. Our diverse and passionate staff is dedicated to helping you along your journey.

NRCMS is a brain child of years of industry experts who have handcrafted solutions for the next generation. Every day, we constantly strive to improve our solutions and thus bring a lot of value to your own personal well being. In addition, choosing NRCMS means joining a community of large businesses from a wide variety of industries around the globe. You can share best practices, collaborate with and learn tips from similar companies, and leverage the expertise of our many partners.

Everything you need to be everywhere your customers are, wrapped up in one pretty package. Watch the video